Exchanges and Returns
We want you to absolutely love every piece you order from Mimi Jax.
Each item is thoughtfully selected in limited quantities, which allows us to keep our collections unique but it also means we’re sometimes limited in offering traditional returns. That said, we are always here to help make things right.
Exchanges + Store Credit + Refunds
If something isn’t quite right, we’re happy to help with an exchange, store credit or refund whenever possible.
To be eligible for exchange and store credit:
Items must be unworn, unwashed, and with original tags attached. Request must be made within 14 days of delivery
Because of our limited inventory, exchanges are based on availability—but we’ll always do our best to find you something you love just as much (or more!) Email shopmimijax@gmail.com and we will get started on your exchange!
If you’re completely unsatisfied, we will offer a refund (minus shipping costs) within 10 days of delivery.
Need Help?
Not sure about sizing or fit? We’ve got you. Feel free to reach out before placing your order—we’re always happy to help you choose the perfect piece.
If you have any questions about your order, email us anytime at shopmimijax@gmail.com or reach out on socials at Mimi JAX Collection (facebook and instagram) and we’ll take care of you!
Gifts
Please let us know if you are sending your items as a gift and we will put a personalized note inside your package! Email us at shopmimijax@gmail.com once your order is placed and include the order number and any special requests.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
All sale items, including any item purchased using a discount code or promotional discount, and accessories are considered final sale.
Something Not Right?
If your item arrives damaged or you received the wrong piece, please reach out within 14 days of delivery so we can take care of it right away.
Email us at shopmimijax@gmail.com with your order number and a photo, and we’ll make it right!
A Note From Mimi
This is my small business and I truly appreciate every single order. Your support means everything to me, and I’m committed to making your experience feel just as special as the pieces you receive. -Mimi
100% Satisfaction Guaranteed at Mimi JAX Collection- Love it or return it!